Privacy Policy

1. Introduction

Lynk AI Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice reception and booking automation services ("Services"). This policy applies to users in the United States and Canada.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you create an account
• Business Information: Business address, operating hours, services offered, and pricing information
• Payment Information: Credit card details and billing address (processed through secure third-party payment processors)
• Communication Data: Messages you send through our contact forms or customer support channels

2.2 Information Collected Automatically

• Call Data: Call recordings, transcripts, duration, timestamps, and caller information (phone numbers)
• Usage Data: How you interact with our Services, features used, and actions taken
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2.3 Information from Third Parties

• Calendar Integration: Appointment and availability data from connected calendars (Google Calendar, Outlook)
• Analytics Providers: Aggregated usage statistics and performance metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and manage AI voice calls on your behalf
• Schedule and manage appointments through calendar integrations
• Generate analytics and reports about your call activity
• Process payments and send transaction notifications
• Communicate with you about updates, promotions, and support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Train and improve our AI models (using anonymized and aggregated data)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your data.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained for 90 days by default, unless you configure a different retention period in your account settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 For All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Account Closure: Close your account by contacting customer support

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

7.3 Canadian Residents (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Right to access your personal information
• Right to challenge the accuracy and completeness of your information
• Right to withdraw consent (subject to legal or contractual restrictions)
• Right to file a complaint with the Office of the Privacy Commissioner of Canada

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Services.

Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how visitors use our Services
• Preference Cookies: Remember your settings and preferences

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Regulatory Authorities

If you are not satisfied with our response to your privacy concerns, you may contact the relevant regulatory authority:

• United States: Federal Trade Commission (FTC) or your state Attorney General
• California: California Attorney General's Office
• Canada: Office of the Privacy Commissioner of Canada